[ilikelocal]

I repaired the email plugin as per your instructions here https://www.beprosoftware.com/forums/topic/can-a-user-edit-their-listing-without-registering/page/2/#post-7207 and that made the default emails load.

The user registration for the form worked fine but the user did not receive an email confirmation (checked spam folder).
Bepro emails>bepro email options>email agent = mail and wpmail

I tried this both ways. Any suggestions?

[BePro Software Team]

Hi,

Thanks for the update.

BePro Email records each time it sends an email. What is the “Times Sent” number for both emails when viewing the BePro Email dashboard?
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BePro Software Team

[ilikelocal]

0 for each.

The user shows up but no emails are sent.

[ilikelocal]

I’ve experimented with wp_email and email. I even went back to form builder and checked the box for “show in results” …. I’m really trying and not having any luck.

[BePro Software Team]

Hi,

Can you share a screenshot of the BePro Email dashboard? Also, whats the ID for the BePro Listings form you are using?

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BePro Software Team

[ilikelocal]

Keymaster, I just sent ([email protected]) a video walk thru of what I’ve done. I’d appreciate you keeping it private.

Can’t wait for your response as I’d love to get this thing up and running. 🙂

[BePro Software Team]

Thanks for your patience. We appreciate the detailed video and we are investigating

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BePro Software Team

[ilikelocal]

Any updates guys?

[BePro Software Team]

Hello,

We reviewed the video you shared. We have created a few tests on our end and have confirmed that BePro Email is working correctly with the settings you have. We will now try to diagnose why its not working on your end. Please try the following steps

1. Deactivate all plugins not created by the BePro Software Team
2. Return to one of the stock wordpress themes e.g. twentytwelve
3. Create a new listing.

Does the “Times sent” number change when creating a listing?
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BePro Software Team

[ilikelocal]

Thank you for the response.

1. Don’t have any other plugins activated
2. Using 2013 as 2012 wasn’t an option
3. No luck.

No, the times sent does not change.

What next?

[BePro Software Team]

Hi,

The video you sent does not look like the 2013 theme. If the theme has been customized, please use one of the stock unaltered themes from wordpress. Or are you saying that you switched to 2013?

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BePro Software Team

[ilikelocal]

The email field isn’t showing up in the USERS area. Could it have something to do with the email field in the form plugin?

[BePro Software Team]

Next,

We will test BePro Email independently, by seeing if it sends an email when you login. Try creating a new BePro Email.

Title – anything
Owner – bepro_listings
Email – enter your email
hook – wp_login
max send –
times sent – 0
tracker – testing
email agent – wp_mail

Now log out and log back in. Has the times sent number changed?
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BePro Software Team

[BePro Software Team]

Hi,

Yes, that would definitely cause an issue. The plugin is looking for the user’s email address that must be stored. If its not available for any reason then it will not send an email.

For the 2 email templates that were setup by BePro Listings, try changing the email from [user_email] to your own. Does the times sent number increase?
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BePro Software Team

[ilikelocal]

I did switch to 2013.

I was using woo canvas.

[Author]

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