- May 30, 2019 at 1:27 pm #10928June 3, 2019 at 10:35 am #10930
Hello – How do I know if anybody is looking at my issue ?
JesperJune 4, 2019 at 1:47 am #10931
Our team has observed the issue on your website and are investigating. We will have an update for you within 24-48hrs
BePro Software TeamJune 4, 2019 at 1:52 am #10933
To troubleshoot, please try deactivating all plugins not created by our team. Does the issue persist?
BePro Software TeamOctober 28, 2019 at 4:11 am #11152
I have this same issue.
The pins all take you to Queensland when you click on them but are showing in the right states.
The number of sites in each state is also incorrect.October 29, 2019 at 12:24 pm #11159
Do you have any other google map related plugins installed? The first step to troubleshoot this type of issue is to eliminate possible plugin conflicts. Please deactivate all plugins not created by the BePro Software Team and let us know if the issue persists
BePro Software TeamOctober 31, 2019 at 2:23 am #11168
Yes I do have a map for our clients to find us – my website builder said the below re the issue:
So from what I can see, it’s directly a plugin issue with this specific system. I noticed that if you put a filter in (avoiding QLD) then sometimes it works. From what I can see, the plugin generates its own map (using google) and its own markers and links.
There are no other plugins in regards to maps, or even in general that would cause such an issue.November 3, 2019 at 9:46 pm #11173
Did you deactivate the other map? What was the result? Once we confirm where the conflict is, we can provide recommendations
BePro Software TeamNovember 3, 2019 at 11:05 pm #11177
No, I don’t have any map plugins or plugins that would affect this to deactivate.
Response from Website builder re the map I have currently:
That’s not technically a map, its an iFrame which does not count as part of the site. Its generated by
google, on google’s site, not part of the Franchise BC site at all. (Sort of like a window into google
maps).November 4, 2019 at 10:48 pm #11180
Thanks for your patience. We are working on this issue and will provide an update within 24hrs
BePro Software TeamNovember 5, 2019 at 12:17 am #11182
Our apologies for the delay. The issue has been fixed in the latest version of the plugin 2.2.0049 and can be tested via the following demo site
Thanks for your patience and efforts to bring this issue to our attention
BePro Software TeamNovember 5, 2019 at 1:21 am #11184
Have just installed and works great.
Thankyou – fantastic effort.
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