Tagged: Form Builder Conflick
Hi, I am experiencing a problem with the display of listing details when the Form Building I Activated.
Before Picture: https://www.dropbox.com/s/ua3xvqky0s7a4ap/Charter%20Details%20Before.jpg?dl=0
After: https://www.dropbox.com/s/e7kjsrw3b0tzq13/Charter%20Details%20After.jpg?dl=0
Thanks
Hi,
Interesting issue, we will investigate
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BePro Software Team
HI, Have you discovered anything with this issue?
Hello,
No, we have not found anything. We have not been able to replicate the issue. Does it persist with one of the stock themes e.g. twentythirteen?
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BePro Software Team
HI, I will try it with a stock theme tomorrow.
If the issue is with the theme… Are you guys able to help trouble shoot the issue, or set up the plugins to work with the theme?
Hi,
Yes, we can definitely help you with any customizations needs. Let us know what you find.
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BePro Software Team
Okay Great. I will reach out tomorrow.
Thanks
Hi,
We were able to diagnose and fix this issue. Upgrade to the latest version of the BePro Listings Form Builder
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BePro Software Team
Okay, so this did solve the problem I was experiencing. However now I am facing a new one. When I try to Edit or Create A New Form, I am left with a screen that just says “Form Looks Good!”
I am not able to see the editor?
https://www.dropbox.com/s/lthjuzklri21hfb/Form%20Builder.jpg?dl=0
Hi,
Please follow our troubleshooting tips. Specifically note the section that states “Form Builder not working after Upgrade”
– https://www.beprosoftware.com/documentation/troubleshoot-form-builder/
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BePro Software Team
HI, Thank you for the information. I followed all of these steps and the outcome is still the same. The form editor is not working.
Hi, I noticed another issue. The Listing Details are showing correctly for any of my formor listings.
But I used another login and created a new listing and now on the new listing, the details are screwed up again. They still show perfectly normal on the original 2 I had in the system, but not on the new one.
Hi,
Please edit the Form Builder plugin and share a screenshot of the resulting page. It should show the filenames in the right column as stated in the troubleshooting article.
– https://www.beprosoftware.com/documentation/troubleshoot-form-builder/
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BePro Software Team
Here is the screenshot.
https://www.dropbox.com/s/dgdmfngn957mmc6/Listings%20Form%20Plugin%20Editor.jpg?dl=0
Hi,
Thanks a lot for your patience.
In the screenshot, you can see that there is a “_1” in the plugin file path. This was caused during your upgrade and is an issue. This can happen with any wordpress plugin you upgrade via zip file. This is why we provide BePro Software Updates.
As discussed in our troubleshooting documentation article, you must delete the plugin 100%. Refresh the page and confirm that the plugin is completely removed, then re-install. The goal is to make sure that the “_1” is removed from the file path
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BePro Software Team
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