Viewing 15 posts - 1 through 15 (of 33 total)
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  • #7068
    Michael
    Member

    Hi, I am experiencing a problem with the display of listing details when the Form Building I Activated.

    Before Picture: https://www.dropbox.com/s/ua3xvqky0s7a4ap/Charter%20Details%20Before.jpg?dl=0

    After: https://www.dropbox.com/s/e7kjsrw3b0tzq13/Charter%20Details%20After.jpg?dl=0

    Thanks

    #7075

    Hi,

    Interesting issue, we will investigate
    ___
    BePro Software Team

    #7158
    Michael
    Member

    HI, Have you discovered anything with this issue?

    #7164

    Hello,

    No, we have not found anything. We have not been able to replicate the issue. Does it persist with one of the stock themes e.g. twentythirteen?
    ___
    BePro Software Team

    #7167
    Michael
    Member

    HI, I will try it with a stock theme tomorrow.

    If the issue is with the theme… Are you guys able to help trouble shoot the issue, or set up the plugins to work with the theme?

    #7170

    Hi,

    Yes, we can definitely help you with any customizations needs. Let us know what you find.
    ___
    BePro Software Team

    #7171
    Michael
    Member

    Okay Great. I will reach out tomorrow.

    Thanks

    #7176

    Hi,

    We were able to diagnose and fix this issue. Upgrade to the latest version of the BePro Listings Form Builder
    ___
    BePro Software Team

    #7215
    Michael
    Member

    Okay, so this did solve the problem I was experiencing. However now I am facing a new one. When I try to Edit or Create A New Form, I am left with a screen that just says “Form Looks Good!”

    I am not able to see the editor?

    https://www.dropbox.com/s/lthjuzklri21hfb/Form%20Builder.jpg?dl=0

    #7217

    Hi,

    Please follow our troubleshooting tips. Specifically note the section that states “Form Builder not working after Upgrade”

    https://www.beprosoftware.com/documentation/troubleshoot-form-builder/
    ___
    BePro Software Team

    #7221
    Michael
    Member

    HI, Thank you for the information. I followed all of these steps and the outcome is still the same. The form editor is not working.

    #7222
    Michael
    Member

    Hi, I noticed another issue. The Listing Details are showing correctly for any of my formor listings.

    But I used another login and created a new listing and now on the new listing, the details are screwed up again. They still show perfectly normal on the original 2 I had in the system, but not on the new one.

    #7223

    Hi,

    Please edit the Form Builder plugin and share a screenshot of the resulting page. It should show the filenames in the right column as stated in the troubleshooting article.

    https://www.beprosoftware.com/documentation/troubleshoot-form-builder/
    ___
    BePro Software Team

    #7225
    Michael
    Member
    #7229

    Hi,

    Thanks a lot for your patience.

    In the screenshot, you can see that there is a “_1” in the plugin file path. This was caused during your upgrade and is an issue. This can happen with any wordpress plugin you upgrade via zip file. This is why we provide BePro Software Updates.

    As discussed in our troubleshooting documentation article, you must delete the plugin 100%. Refresh the page and confirm that the plugin is completely removed, then re-install. The goal is to make sure that the “_1” is removed from the file path
    ___
    BePro Software Team

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