Hi @jmarie,

Sorry to hear that the plugin has been causing this much confusion for you. This one is unfortunately difficult to diagnose just from the description. We even have other customer complains, about how the categories work, so we know others are seeing them too.

The support process is fairly straight forward. A project manager will receive it and contact you if there are any questions or conclusion to your project. The project manager will find the right developer for the project, manage its progress and verify its completeness.

To start, simply purchase a quantity of 1 for that product (1hr of product support). In the notes section during checkout, put your login info including ftp and wordpress admin account. It can take 12-24 hours to actually extend that hour of support (we live in canada). However, we have been averaging < 4hrs during normal operation times. Regards ___ BePro Software Team