Hi,
Yes this issue was resolved. In the case of the original poster, the problem was related to installation. Your situation sounds more like a conflict. Did you install or upgrade anything before noticing the issue? I suggest
1) Delete the form builder completely (100%)
2) Download the latest version from your My Account page
3) Deactivate any plugin or theme not bought on this website
4) Upload, Install and Activate the Form Builder
Optionally, If you have access to ftp, make sure that all of the zip file contents are actually uploaded to the wordpress plugin folder. Also confirm that the plugin’s folder does not have any numbers trailing it. If you are new to ftp and interested in how it works, checkout our video screencast tutorial
– https://www.beprosoftware.com/blog/upload-files-server-via-ftp/
Let us know if the issue persists
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BePro Software Team